Support

ZYA Support Center

Get help with ZYA Talent and other ZYA products, including account access, application functionality, and technical issues.

Product support

ZYA Talent — Employee & Manager Support

ZYA Talent is a workforce management and HR platform used by employees, managers and HR administrators of subscribing organizations. The guidance below explains how to obtain assistance with common issues.

Account Access and Login

ZYA Talent accounts are provisioned and managed by authorized representatives of subscribing employer organizations.

Employees cannot independently create accounts through the mobile application.

For account activation, access permissions, account suspension or employment-related access issues, employees should first contact their employer's HR department or system administrator.

For technical login errors, users may contact ZYA Support.

Attendance and Location Verification

ZYA Talent supports employee attendance through clock-in and clock-out workflows.

Location permissions may be used to verify that employees are within their assigned work locations when recording attendance.

Location is not used for advertising or continuous tracking.

For incorrect attendance records, assigned work locations or shift-related questions, employees should contact their employer's HR department.

For technical problems with location verification or attendance functionality, users may contact ZYA Support.

Leave, Schedules and HR Requests

Employees can access work schedules and submit supported leave and HR-related requests.

Questions concerning leave balances, schedules, employment information or approval decisions should be directed to the employer's HR department.

Technical problems with submitting or viewing requests can be reported to ZYA Support.

Employee Profiles and Documents

Employees may access employment-related information and documents made available by their employer.

Questions about the accuracy of employment records or requests to change employee information should be directed to the employer's HR department.

Technical problems displaying information or accessing documents can be reported to ZYA Support.

Application Errors and Technical Issues

Users experiencing application crashes, unexpected behavior, failed actions or other technical issues should contact ZYA Support. When reporting an issue, users should include:

  • Product name
  • Device type
  • Operating system
  • Application version, if known
  • Brief description of the problem
  • Steps to reproduce the issue
  • Screenshot of the error, if appropriate and free of sensitive information

Users must not send passwords, verification codes, banking credentials or sensitive employment records in their initial support request.

Contact

Contact ZYA Support

Need technical assistance or help using a ZYA product? Contact our support team and include a brief description of your issue so we can direct your request appropriately.

More products

Other ZYA Products

ZYA Support also assists customers using other ZYA products and services. Please include the product name and a description of your request when contacting our support team.

Protect Your Information

Please do not include passwords, authentication codes, bank account details or sensitive employment records in your initial support request. Our team will advise if further information is needed through an appropriate channel.

For details on how we handle personal data, see our Privacy Policy.